Frequently asked questions
Everything people usually want to know before (and after) they start designing. Can't find it here? Get in touch.
General
What is Digitoly Canvas?
A design tool for creating branded social media graphics and short videos — posts, stories, reels, and promos — built around your own logo, colors, and fonts so everything you export looks consistently "you," without needing a design background.
Do I need design experience to use it?
No. Start from a template (already laid out with sample photos so you can picture your own content in it) or a blank canvas, then drag, type, and swap — the editor handles layout, alignment, and sizing for you.
What can I create with it?
Image posts and short videos in whatever aspect ratio you need (square, portrait/story, landscape, and more), using your Brand Kit's logo, color palette, and fonts applied automatically. Images export as PNG, JPG, WebP or SVG and videos as MP4.
Brand Kit & templates
What's a Brand Kit?
Your logo, brand colors, and fonts saved once and reused everywhere — add it to any design or template and those elements apply automatically, instead of re-uploading your logo or re-picking colors every time.
Can I use more than one Brand Kit?
Yes — useful if you manage content for more than one business or client. Create a separate Brand Kit for each.
Can I start from a blank canvas instead of a template?
Yes — templates are there to save time, but every tool (text, shapes, frames, icons, emojis, your own images, your Brand Kit) is available on a blank canvas too.
How do I edit the text on a template?
Double-click the text on the canvas to edit it in place, or click it once and use the text box in the right-hand panel. Use the H, Sub and Body buttons to add new heading, subheading or body text.
Editing images & video
Can I edit video, not just images?
Yes — trim clips, add text, logo, image, icon, emoji and shape overlays, animate them, drop in background music, and reposition or zoom the video itself within a frame (circle, rounded or hexagon, with optional borders), all live in the preview before you export.
Can I adjust brightness, contrast or fix red-eye on a photo?
Yes. In the image editor, select a photo to change brightness, contrast, sharpness, noise reduction and vignette, or use Fix red-eye and click each eye. In the video editor, select a clip to adjust the same things except red-eye. You can also add gradient fills to text and shapes.
Can I remove the background from a photo?
Yes. Select a photo in the image editor, or an image overlay in the video editor, and press Remove background. It runs inside your browser with no outside service, so your picture stays on your device. The first use downloads a small model, so allow a few seconds. Press Restore background to undo it. It works best on clear subjects such as people and products; fine hair and fur can come out soft. It does not work on the video footage itself.
Is there a stock photo and music library?
Yes. The image editor has a Stock tab and the video editor has a Stock section for photos, and the video editor has a music library for background tracks. You can also upload your own images and music.
How do I make an image or video fill the whole canvas?
Select it and press Fit to canvas. Press the same button again to return it to its earlier size and position. You can also type an exact width and height in pixels.
Can I curve text or crop a photo into a circle or heart?
Yes. Select text and use the Curve slider to bend it into an arc. Select a photo and pick Circle, Rounded, Arch, Hexagon, Star or Heart under Crop photo to a shape. Both appear in exports too.
Can I add subtitles to a video automatically?
Yes. In the video editor, open Auto captions, pick English, Hindi or detect the language, and press Generate captions. The speech is recognised inside your browser, so your video's audio isn't uploaded. The first time it downloads a small speech model, so allow a minute. It is not perfect, so read the captions and correct any wrong words; each one is normal text you can restyle.
Can I share a design with a client without them signing up?
Yes. In the image editor press Share a view-only link and send them the address. They see a snapshot of the design and cannot edit it. The link works for 30 days.
Can I make a template use my brand colors?
Yes. Press Apply brand colors & fonts under Brand kit in the editor and the whole design is recolored and re-fonted to match. Undo restores the old look.
Can I see my design full screen before I download it?
Yes. Images have a Full screen preview button, with a Print preview inside it. Videos open a full screen preview as soon as they finish rendering, and you press Download MP4 to save. Previewing is free.
Are there country flags?
Yes — the emoji picker in both the image and video editors has a Flags section with 249 country and region flags.
I shot a video in one aspect ratio but need it in another — can I fix the crop?
Yes. Switching the canvas's aspect ratio reframes the video automatically, and you can then click the video and drag it (or use the corner handles to zoom) to choose exactly what stays in frame.
Can I group multiple elements so they move together?
Yes — select more than one element (shift-click, or drag a selection box) and group them from the side panel, the right-click menu, or Ctrl/Cmd+G. Grouped elements move, duplicate, and delete together.
Can I adjust how transparent (opaque) an element is?
Yes — every text box, shape, image, and logo has its own opacity slider in the properties panel, from fully solid to fully see-through.
Pricing & billing
Is there a free plan?
Yes — the Free plan gives you 10 image exports every month, no credit card required. Free exports cover images only. See the Pricing page for the current limits.
What's the difference between the paid plans?
Every plan includes the full image and video editors, Brand Kits, Magic Resize and bulk generation from a spreadsheet. Each design or size you generate counts as one export. The plans differ in exports: Starter gives 500 image exports a month, Pro gives unlimited image exports, and Agency adds unlimited MP4 video exports. Full comparison is on the Pricing page.
How do I export video?
Video export is included with Agency. On any other plan you can export video with a one-time pass or export credits (one credit per export).
I only need this for one campaign — do I have to subscribe?
No — one-time passes (Project, Weekend, Festival, and Business) give you unlimited image and video exports for a fixed window (24 hours up to 30 days) with no ongoing subscription or auto-renewal. You can also buy export credits that never expire.
Can I cancel or change my plan later?
Yes — paid plans are billed monthly and can be changed or cancelled from your account's billing settings at any time.
Privacy & your files
Do you keep my uploaded photos and videos?
No — uploaded files are automatically deleted within about 60 minutes, so nothing of yours sits around on our servers longer than it takes to finish your design. Only your Brand Kits and saved designs are stored.
Who can see the designs I make?
Only you, unless you choose to share or publish an export yourself. Designs, videos and exports are always private to whoever made them. A Brand Kit is private too, until you share it with a workspace, which gives everyone in that workspace access to that kit.
Still have a question?
I didn't find my answer here — what now?
Send us a message from the Contact page, or email us, and we'll get back to you directly.